Refund Policy
At Edubricz, we want you to have a positive learning experience. This Refund Policy outlines the circumstances under which refunds may be issued for courses or services purchased through our platform. By using our services, you agree to the terms outlined in this policy.
Eligibility for Refunds
Refunds for courses and services are available under the following conditions:
Course Enrollment Refund
- Within 7 Days of Enrollment – You can request a refund if you are unsatisfied with a course, provided you have not completed more than 50% of the course content.
- Beyond 7 Days – Refunds are not typically available after the 7-day period. However, in exceptional circumstances (e.g., technical issues, incorrect course content), we may review your request on a case-by-case basis.
Subscription Refund
- Monthly Subscriptions – If you cancel your monthly subscription within the first 7 days, you are eligible for a full refund. After this period, no refunds will be issued for the current month’s subscription.
- Annual Subscriptions – If you cancel within the first 30 days, you will receive a prorated refund based on the unused portion of your subscription. No refunds will be issued for the remaining term after 30 days.
Non-Refundable Fees
Certain fees are non-refundable, including but not limited to:
- Processing fees – Any transaction fees imposed by payment gateways such as PayPal, Stripe, etc.
- Discounted courses – Courses purchased during promotional offers may not be eligible for refunds unless otherwise specified.
- Paid certificates – Fees associated with earning or issuing a certificate are non-refundable after the certificate has been issued.
How to Request a Refund
If you believe you are eligible for a refund, follow these steps:
- Contact Us – Email us at edubricz@gmail.com with the subject line “Refund Request”.
- Provide Necessary Details – Include your course name, enrollment date, and the reason for the refund request.
- Review Process – We will review your request and notify you of our decision within 7 business days.
- Refund Issuance – If approved, your refund will be processed to the original payment method within 10 business days.
Refunds for Technical Issues
If you experience technical issues that prevent you from accessing the course (e.g., login problems, video playback issues, etc.), please contact our support team immediately. We will work to resolve the issue and may offer a refund if the issue cannot be fixed in a reasonable timeframe.
Cancellations by Edubricz
In rare cases, Edubricz may cancel or suspend a course or service. If we cancel a course, you will be eligible for a full refund for the affected course or service, regardless of the time of purchase.
Payment Methods & Processing
Refunds will be issued to the original payment method used during purchase. Depending on your payment provider, it may take up to 10 business days for the refund to be reflected in your account.
If you paid via credit/debit card, PayPal, or another method, please check with your provider for any processing delays.
Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services or legal obligations. We will notify you of any significant updates through email or an announcement on our website.
Contact Us
If you have any questions about our refund policy or would like to request a refund, please reach out to us:
📧 Email: edubricz@gmail.com
📞 Phone: 7892086002
🌐 Website: edubricz.co.in
This policy ensures transparency and clarity regarding the circumstances under which refunds may be issued, ensuring that users have a clear understanding of the process. Feel free to customize the specifics of your refund policy based on your platform’s needs and the laws in your jurisdiction.